FAQs

No referral is needed — you’re welcome to book an appointment with Vera anytime.

If you’d like to access Medicare rebates, you’ll just need to see your GP first to arrange a Mental Health Treatment Plan, an Eating Disorder Treatment Plan, or a Chronic Condition Management Plan.

Your first session is really a chance to get to know Vera and for Vera to understand what’s brought you to therapy, what you’d like to work on, and how she can best support you. There’s no pressure to share everything all at once — sessions will go at your pace, and you can ask as many questions as you like.

Everyone’s journey is different. Some people find they only need a few sessions to work through a specific concern, while others prefer ongoing support over a longer period.

Vera will work with you to set goals and check in regularly so you feel clear about your progress and next steps.

Yes! Telehealth sessions are available for those who prefer the comfort of their own space or who live outside the local area. It’s a flexible way to still receive the support you need.

If you have a valid Mental Health Care Plan from your GP, you may be eligible for a Medicare rebate of $145.25 per session (up to 10 sessions per calendar year with a clinical psychologist).

If you have a valid Eating Disorder Management Plan from your GP, you may be eligible for rebates for up to 40 sessions within one year from the plan’s creation date.

Your out-of-pocket costs would be: $104.75

We can handle Medicare rebate claims for you after each session to keep the process simple and hassle-free.

Yes. Many private health funds offer rebates for psychology sessions, though the amount can vary.

It’s always a good idea to check with your insurer so you know exactly what’s covered.

Vera’s practice is private billing, so bulk billing is not offered. Fees are always communicated upfront so there are no surprises.

Yes — what you share with Vera is private. The only exceptions are rare situations where she is legally or ethically required to share information to keep you or others safe, or when you’ve given written consent for Vera to speak with another health professional involved in your care. She will always explain this clearly so you know exactly how your information is handled.

Life happens — we get it. To make sure appointments are available for others who may need them, Vera asks for at least 48 hours’ notice during business hours (excluding weekends) if you need to cancel or reschedule.

If notice is given outside this time, or if an appointment is missed, a cancellation fee will apply. For example, to cancel or move a 9am Monday appointment, please let Vera know by 9am Thursday.

Thank you for understanding, and appointments are best booked only when you’re confident you can attend.

Yes! If it would help you feel more comfortable, you can bring a support person to your session.

Vera will check beforehand how you’d like them involved — whether they sit in for the whole session, just the beginning, or wait outside.

Vera works with children from the age of 8, teenagers, and adults across all stages of life.

She does not work with couples, as this requires specific training.

Vera can provide certain types of reports, but she does not offer court-ordered assessments or legal evidence services.

If you need a report, please let her know the details in advance so she can confirm whether it’s something she can help with.

Both psychologists and psychiatrists support people with their mental health, but their training and approach differ.

Psychologists focus on understanding thoughts, feelings, and behaviours, and use evidence-based therapies to help make positive changes.

Psychiatrists are medical doctors who can diagnose mental health conditions, prescribe medication, and sometimes provide therapy too. Some people work with both as part of their care.

All registered psychologists have completed years of university training and are skilled in helping people with their mental health.

Clinical psychologists have completed additional postgraduate study and specialist training in assessing, diagnosing, and treating more complex mental health conditions.

In practice, both can provide therapy and support — what matters most is finding the right fit for you. So rather than worrying about the title, it’s best to choose the therapist you feel most comfortable and understood by.

Finding the right therapist is a bit like finding the right pair of shoes — the fit matters. If at any point you feel Vera isn’t the best match, you’re always welcome to let her know. She can adjust her approach or help you find someone who feels like a better fit for you.